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SERVICES

Call Center Commercial Offices View Commercial Offices in Real Time Our Rate Structure Rate Structure up to 6/30/2024 Payment Kiosks Report Water Service Failure Report Irregularities Service Order Status
Disclosure of subsidy costs

COMPLIANCE

Before Opening a Hydrant Biosolids Let's Conserve Water

Compliance with EPA Consent Agreement

Combined Sanitary Overflows (CSOs)

Home Page CSOs Location Map Precautions to Follow Efforts Made to Control CSOs Notify a CSO

Puerto Nuevo PRAS Sanitary Line Overflows

Environmental Assessment Lead Brochure (See PDF) Water Quality Report

Service Line Inventory

Home Page Future Updates Replacement Plan Collaborations Benefits Frequently Asked Questions

Compost Plant Primary Standards Monitored

Pretreatment Program

Amalgam Rule applicable to Dental Offices Water and Sewer Services Regulations (See PDF) 

FOG & POGS

Home Page What do we do?What can you do?Inspection Process Legal Basis FOG & POGS Brochures Questions and Definitions

INFRASTRUCTURE

Public and Private Projects (PPP)Recovery and Reconstruction Projects Capital Improvement Program Reservoir Levels Drought Monitor Carraizo Dredging (See PDF)Climate Change (Vulnerability Study)Auctions

COMMUNICATIONS

Archive of Press Releases Educational Brochures Educational Program Drinking Water Sewer System Request for an Educational Talk (See PDF) Terms and Conditions

OUR PRASA

Mission, Vision and Objectives PRASA Governing Board Strategic Plan 2021 - 2025 (See PDF) Laws and Regulations Operational Regions Integrated Purchasing System (SIC)Financial and Investor Information Announcements EPA/PRASA Consent Decree (See PDF) Message from the President of PRASA

Acueductos

SERVICES

Call Center Commercial Offices View Commercial Offices in Real Time Our Rate Structure Rate Structure up to 6/30/2024 Payment Kiosks Report Water Service Failure
Report Irregularities
Service Order Status
Disclosure of Subsidy Costs

COMPLIANCE

Before Opening a Hydrant Biosolids Let's Conserve Water

Compliance with EPA Consent Agreement

Combined Sanitary Overflows (CSOs)

Home Page CSOs Location Map Precautions to Follow Efforts Made to Control CSOs Notify a CSO

Puerto Nuevo PRAS Sanitary Line Overflows

Environmental Assessment Lead Brochure (See PDF) Water Quality Report

Service Line Inventory

Home Page Future Updates Replacement Plan Collaborations Benefits Frequently Asked Questions

Compost Plant Primary Standards Monitored

Pretreatment Program

Amalgam Rule applicable to Dental Offices Water and Sewer Services Regulations (See PDF) 

FOG & POGS

Home Page What do we do?What can you do?Inspection Process Legal Basis FOG & POGS Brochures Questions and Definitions

INFRASTRUCTURE

Public and Private Projects (PPP)Recovery and Reconstruction Projects Capital Improvement Program Reservoir Levels Drought Monitor Carraizo Dredging (See PDF) Climate Change - Vulnerability Study Auctions

COMMUNICATIONS

Archive of Press Releases Educational Brochures Educational Program Drinking Water Sewer System Request for an Educational Talk (See PDF) Terms and Conditions

OUR PRASA

Mission, Vision and Objectives PRASA Governing Board Strategic Plan 2021 - 2025 (See PDF) Laws and Regulations Operational regions Integrated Purchasing System (SIC)Financial and Investor Information Announcements EPA/PRASA Consent Decree (See PDF) Message from the President of PRASA

CSOs Location Map

Puerto Nuevo Regional Sewer Plant
‍
CSOs Location Map

Physical Address

604 Barbosa Avenue
Sergio Cuevas Bustamante Building
Hato Rey, San Juan

Main Phone Numbers

Customer Service: (787) 620-2482
Audio Impaired: (787) 679-7322
Main Phone Line: (787) 620-2277

pr.gov

 Accessibility PRITS-230124-AGUA
‍In accordance with Law 229 of 2003
‍
Authorized by the Office of the
Electoral Commissioner
OCE-AR-2023-00143
‍
Office of the Inspector General (OIG)

Mailing Address

PO Box 7066
San Juan, PR 00916-7066

Social Media

PRASA Employee System: HR Portal / SIRE / RDS

Puerto Rico Aqueduct and Sewer Authority / Terms of use “disclaimer”

Employer Identification Number: 66-043-3746