English (United States)
To offer an excellent service to the entire population, we are monitoring every drop and we have to combat the serious problem of water theft that occurs in the country.
This is a responsibility that we must face together, the AAA and our clientele, so that we can be effective and eradicate this misconduct, which erodes the agency's budget and undermines the quality of our service by having to dedicate substantial resources to identify and prosecute offenders.
Public collaboration is essential to identify tampered meters and organizations that benefit from water and sewage services without paying for them.
To discourage water theft, people committing these offenses are exposed to the following:
Learn about these real cases.
The following situations were real. We left out identifying the people or companies that committed the violation, but the cases occurred:
Example 1: Building in Old San Juan with a business and apartments with a canceled account and a water meter registering water consumption. They received a fine with administrative charges and bail of $15,000, in addition to a charge for unpaid consumption of $85,000 = $100,000.
Example 2: Residence in Carolina with a canceled account, but consuming water for 11 calendar months. They received a fine of one thousand dollars; plus $200 in administrative fees, $500 bail, $462.83 for consumption and $525.60 for another delinquent account on another property = $2,688.23.
If you keep silent, you allow it to continue to happen. Help us to eradicate it by reporting any irregular incidents.
Important notice regarding information provided: all complaints received through this form will be kept confidential. If you choose to provide your name and telephone number, they will also be kept in strict confidence.
Fill out the form below with the information where the irregularity occurs:
