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You have 3 service alternatives to carry out a management:
*The steps you can take through these alternatives are:
Similarly, you have the option of carrying out all these procedures through the Customer Service Center by calling 787.620.2482 or through the page mi.turnospr.com you can request a virtual turn.
The Aqueduct and Sewer Authority has the following digital payment methods available: Virtual Office App through our website www.acueductospr.com; Automated Customer Service Center system by calling (787) 620-2482; automated system or more than 900 authorized payment stations such as banks, pharmacies, and other businesses.As a preventive measure to avoid crowds in our Customer Service Offices due to the COVID 19 emergency, customers making payments will not be assisted.
For this procedure, you can use the Virtual Turn system, by registering with the Virtual Office available on our website www.acueductospr.com, by downloading the AcueductosPR App (available for Android and Apple) or calling the Customer Service Center at 787.620.2482.
The documents required for the service activation process are: Valid identification (driver's license, passport, social security card, among others) and Lease Agreement or property deed.In the case of new residences, you must also include the Licensed Master Plumber Certification.
You can schedule an appointment by accessing the website mi.turnospr.com. You will not be able to visit a customer service office without having a scheduled appointment.
To make an appointment it is not necessary to be registered with Mi Acueductos.
No account number is needed to make your appointment in the system.
After scheduling the appointment, it is registered at the Customer Service office you are interested in visiting. Once you arrive at the office, the receptionist confirms your appointment and you go into the waiting room.
It is recommended that you arrive at the office 15 to 20 minutes before your appointment. As part of the COVID-19 prevention protocol, your temperature will be taken at the entrance and your hands must be disinfected. The use of face masks will be compulsory and you must notify that you arrived to be assisted.
You will need to schedule a new appointment through mi.turnospr.com.
As established by Executive Order OE 2020-054 during this first phase of office reopening, any procedure or service will require an appointment.
It is recommended that only the person who will handle the service be present for the appointment. If you need assistance for any reason, the companion must remain in the waiting room once your turn is called. Only one person will be assisted at the service station.
Yes, you must visit the link mi.turnospr.com to cancel your appointment. You need to have available the turn number that was sent via text message to your cell phone.
You will be able to see availability for dates up to two weeks from the day you log in to schedule your appointment. Appointments will be made to visit our Customer Service Offices from 7:40 a.m. to 3:00 p.m.
It is not necessary to visit a Customer Service Office to manage a service activation. You can do this by requesting a Virtual Turn by visiting the website mi.turnospr.com; through the Virtual Office app available on our website www.acueductospr.com (It is not necessary to have an active account to register) or through the Customer Service Center by calling (787) 620-2482 from 6:00 a.m. to 11:00 p.m. 7 days a week.
The best way to prevent COVID-19 is to stay at home and use all the digital options we have available so that you can carry out any procedure.However, if you wish to visit any of our offices, you must request an appointment. You can also request a Virtual Turn through mi.turnospr.com and you can be assisted without having to visit our offices.It is important to note that as part of the COVID-19 prevention protocol, once you arrive at the Customer Service Office, your temperature will be taken at the entrance, you must disinfect your hands before entering, and the use of a face mask will be mandatory at all times.Similarly, the designated waiting area meets the required distance (spaces are limited) and acrylics have been installed in the service area with service representatives to avoid contact.
